Frequently Asked Questions
Everything you need to know about your Glasshouse beauty experience.
Are Glasshouse products cruelty-free?
Yes, we are committed to ethical beauty. All Glasshouse products are 100% cruelty-free and we never test on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to follow your package's journey to your door.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitivity in mind. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.